FAQ

GENERAL QUESTIONS

What is the status of my order?
Once your order has been placed, you will receive an order confirmation email. When your order ships, we will send you tracking information so you can follow your delivery.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order has been processed or shipped. Once an order has been shipped, we may no longer be able to make changes.

PAYMENT

What payment methods do you accept?
We currently accept payments through PayPal.

PayPal provides a secure checkout experience and allows eligible customers to complete their payment using the payment options available through their PayPal account.

Which currency will I be charged in?
Our store displays prices in USD. If your payment method uses another currency, your payment provider or bank may apply its own exchange rate and applicable fees.

SHIPPING

Where do you ship?
We ship worldwide, including the United States, Europe, Asia, North and Central America, and Oceania.

How long does it take to process my order?
Orders require processing before shipment. Processing and delivery times may vary depending on the destination, shipping method, and other circumstances.

Please refer to our Shipping Policy for more information.

How can I track my package?
Once your order has shipped, we will send you tracking information by email when tracking is available for your shipment.

What happens if I'm not home when my package arrives?
Delivery procedures vary depending on the local carrier and destination.

The carrier may attempt redelivery, leave delivery instructions, contact you, or direct the package to a local pickup location. Please check your tracking information for the latest delivery updates.

RETURNS & REFUNDS

Do you accept returns?
Yes. We accept eligible returns within 30 days of delivery, in accordance with our Return & Refund Policy.

To request a return, please contact our customer service team before sending the item back.

Returned items must meet the conditions stated in our Return & Refund Policy.

Can I exchange an item?
If you would like to request an exchange, please contact our customer service team. Exchange eligibility is subject to the same conditions outlined in our Return & Refund Policy.

Who pays for return shipping?
Return shipping costs depend on the reason for the return.

If the return is due to an incorrect, damaged, or defective item, please contact us for assistance.

For other eligible returns, return shipping costs may be the responsibility of the customer.

Please contact us before returning any item so we can provide the appropriate return instructions.

How long does it take to process a refund?
Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. The time it takes for the refund to appear may vary depending on your payment provider.