WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept payments through:
● PayPal
ROVENZA uses PayPal to provide a secure and convenient checkout experience. Depending on your location and PayPal availability, you may be able to pay using the payment methods offered by PayPal during checkout.
WHICH CURRENCY WILL I BE CHARGED IN?
All of our transactions are based in USD. If your payment method uses another currency, your bank or payment provider may apply its own currency conversion rate and applicable fees.
HOW DO I CHANGE/MODIFY MY ORDER?
If you notice a mistake with your order after receiving your order confirmation email, please contact us as soon as possible at ximugong@gmail.com.
Please note that we can help you modify your order before it has been processed for shipment.
Once your package has been shipped, we may no longer be able to make changes to your order.
WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?
If you have not received a confirmation email for your order, please check your spam or junk folder first. You may also have entered your email address incorrectly when placing the order.
If you still cannot find your confirmation email, please contact us at ximugong@gmail.com and provide your name and any available order information. We will be happy to assist you.